Frequently Asked Questions
Find answers to common questions about using Nansen AI.
General Questions
What is Nansen AI?
Nansen AI is a blockchain analytics platform that provides on-chain data, smart money tracking, and token analytics across multiple blockchains. It helps users make informed decisions by surfacing alpha through data intelligence.
Which blockchains does Nansen support?
Nansen supports multiple chains including:
- Ethereum
- BNB Chain (BSC)
- Polygon
- Arbitrum
- Optimism
- Avalanche
- Fantom
- Celo
- Ronin
Coverage varies by feature and subscription tier.
How much does Nansen cost?
Nansen offers multiple subscription tiers:
- Free - Limited access to basic features
- Starter - Entry-level paid plan with core features
- Professional - Full feature access for serious traders
- Enterprise - Custom solutions for institutions
Visit nansen.ai/pricing for current pricing.
Is there a free trial?
Yes, Nansen offers a limited free tier that allows you to explore basic features. Some premium features may offer time-limited trials. Check the website for current trial offerings.
Account & Setup
How do I create an account?
- Visit nansen.ai
- Click “Sign Up”
- Enter your email address
- Verify your email
- Complete profile setup
- Choose your subscription plan
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time through your account settings. Changes take effect at the next billing cycle.
How do I connect my wallet?
Connecting a wallet is optional but enables:
- Portfolio tracking
- Personalized insights
- Transaction history
To connect:
- Click “Connect Wallet” in settings
- Choose your wallet provider
- Approve connection
- Select networks to track
Is my data secure?
Yes, Nansen employs industry-standard security:
- Wallet connections are read-only
- No private keys are requested
- Data is encrypted
- Regular security audits
Feature-Specific Questions
Token Screener
Q: Why don’t I see any results in Token Screener?
Your filters might be too restrictive. Try:
- Broadening filter ranges
- Removing conflicting criteria
- Checking the selected chain
- Refreshing the page
Q: How often is Token Screener data updated?
Data updates every 5-15 minutes depending on the metric. Real-time data requires Professional tier or higher.
Q: Can I save my screener configurations?
Yes, click “Save Screen” after applying filters. Saved screens are accessible from your dashboard.
Smart Money
Q: How does Nansen identify “Smart Money”?
Smart Money wallets are identified through:
- Historical performance analysis
- Early successful investments
- Known institutional wallets
- Profitable trading patterns
- Community verification
Q: Why did a Smart Money wallet disappear from tracking?
Wallets may be removed if:
- Performance declines significantly
- Wallet becomes inactive
- Labels are updated/corrected
- Ownership changes
Q: Can I submit a wallet for Smart Money labeling?
Currently, Nansen’s team handles labeling internally. You can suggest wallets through support channels, but inclusion isn’t guaranteed.
Token God Mode
Q: What’s the difference between circulating and total supply?
- Circulating Supply - Tokens currently in circulation
- Total Supply - All tokens that exist (including locked/vested)
- Max Supply - Maximum tokens that can ever exist
Q: Why do exchange flows sometimes show delays?
Exchange flow data depends on:
- Exchange API availability
- Blockchain confirmation times
- Data processing pipelines
- Exchange wallet labeling accuracy
Q: What are funding rates in perpetuals?
Funding rates are periodic payments between long and short traders to keep perpetual contract prices aligned with spot prices. Positive = longs pay shorts, Negative = shorts pay longs.
Data & Metrics
How accurate is Nansen’s data?
Nansen strives for high accuracy through:
- Multiple data sources
- Cross-validation
- Regular audits
- Community feedback
However, blockchain data can have limitations:
- Wallet labels may change
- Some transactions are private
- Exchange data varies
- Historical data may be incomplete
Why do metrics differ from other platforms?
Differences can occur due to:
- Data source variations
- Calculation methodologies
- Update frequencies
- Time zone differences
- Chain indexing delays
What is “Smart Money Net Flow”?
Smart Money Net Flow = Buys - Sells by smart money wallets over a period. Positive flow indicates accumulation, negative indicates distribution.
How is “First Mover Score” calculated?
The First Mover Score identifies wallets that historically buy tokens before significant price increases. Higher scores indicate better early discovery track records.
Technical Issues
The website is loading slowly
Try:
- Clearing browser cache
- Using a different browser
- Checking internet connection
- Disabling browser extensions
- Using incognito mode
I can’t export data
Data export may require:
- Higher subscription tier
- Proper permissions
- CSV format selection
- Smaller date ranges for large datasets
Charts aren’t displaying correctly
Solutions:
- Enable JavaScript
- Update browser
- Disable ad blockers
- Clear cookies
- Check display settings
I’m getting logged out frequently
This might be due to:
- Session timeout (re-login required)
- Multiple device usage
- Cookie settings
- VPN/proxy interference
Subscription & Billing
How do I cancel my subscription?
- Go to Account Settings
- Click “Subscription”
- Select “Cancel Subscription”
- Confirm cancellation
- Access continues until period ends
Can I get a refund?
Refund policies vary. Contact support@nansen.ai within 14 days of purchase with your request.
Do you offer student discounts?
Nansen occasionally offers educational discounts. Contact support with proof of enrollment.
What payment methods are accepted?
Accepted methods:
- Credit/debit cards
- Cryptocurrency (selected plans)
- Wire transfer (Enterprise)
- Corporate invoicing (Enterprise)
Best Practices
How should beginners start?
- Complete the Getting Started Guide
- Focus on 1-2 features initially
- Practice with well-known tokens
- Join the community
- gradually expand usage
What’s the best way to track smart money?
- Start with fund wallets for long-term trends
- Add DEX traders for short-term signals
- Create a curated watchlist
- Set up strategic alerts
- Verify unusual activities
How do I avoid information overload?
- Define your strategy first
- Focus on relevant metrics
- Create custom dashboards
- Use filters effectively
- Take regular breaks
Community & Support
Is there a Nansen community?
Yes! Join the community:
- Discord server
- Telegram groups
- Twitter (@nansen_ai)
- YouTube tutorials
- Blog and research
How do I report bugs?
Report issues through:
- In-app chat support
- Email: support@nansen.ai
- Discord bug-reports channel
- Include screenshots and details
Can I request new features?
Yes! Submit feature requests via:
- Support channels
- Community forums
- Product feedback surveys
- Direct email to product team
Where can I learn more?
Educational resources:
- Getting Started Guide
- Video tutorials on YouTube
- Research reports
- Community discussions
- This documentation
Advanced Topics
Can I access data via API?
API access is available for Professional and Enterprise plans. Documentation available at nansen.ai/api-docs.
How do I create custom alerts?
- Navigate to any analytics page
- Click “Create Alert”
- Define conditions
- Set notification preferences
- Name and save alert
Can I build custom dashboards?
Yes, with Professional tier or higher:
- Drag-and-drop interface
- Multiple widget options
- Save and share capabilities
- Team collaboration features
Is there a mobile app?
Currently, Nansen is web-based but mobile-optimized. Native apps are in development.
Still Need Help?
If your question wasn’t answered:
- Search the documentation
- Ask in Discord/Telegram
- Contact support@nansen.ai
- Check @nansen_ai for updates